OnCue

Delete Your Account

We're sorry to see you go. Here's how to request deletion of your On Cue account and all associated data.

How to Request Account Deletion

1

Send an email to support@on-cue.app from the email address associated with your On Cue account.
2

Use the subject line "Account Deletion Request" so we can process it quickly.
3

If you have an active Pro subscription, cancel it first through your device's App Store or Google Play subscription settings. We cannot issue refunds for active billing periods.
4

We will confirm your request and permanently delete your account and data within 30 days.

Opens your email app with a pre-filled message.

⚠ This action is permanent

Once your account is deleted, it cannot be recovered. You will lose all scenario history, responses, and progress. If you subscribe again in the future, you will start with a fresh account.

What Gets Deleted vs. Retained

Your account & profile	Email, handle, age range, region	Deleted
Scenario responses	All your individual answer selections	Deleted
Usage history	Daily completion counts	Deleted
Feedback submissions	Any scenario feedback you submitted	Deleted
Subscription records	Internal subscription status	Deleted
Aggregate statistics	Anonymous response percentages shown to all users	Retained
Payment records	Managed by Apple / Google Play, not by On Cue	Retained by store

Aggregate statistics (e.g., "47% of users chose option A") are anonymous and cannot be traced back to individual users. These are retained to maintain the experience for other users. Payment and transaction records are managed by Apple App Store and Google Play respectively — contact them directly to manage that data.

Deletion Timeline

Acknowledgment	Within 2 business days of your request
Account deactivation	Within 7 days — you will no longer be able to sign in
Permanent data deletion	Within 30 days — all personal data is purged from our systems